FAQ

 

Shipment & Delivery

We are using DHL Express for fast worldwide delivery, and we do it for free. All watches in stock are shipped immediately and delivered after 1-3 business days, depending on location. The watches ship complete with box and signed papers.

Watch Warranty

2 year international production warranty on all E.C.Andersson watches. Add 1 year by registering your watch here: Register Watch

Precision Certificate

Our own in-house certificate, guaranteeing accuracy within +/- 4 in average daily rate, with a maximum deviation of -1 and +4 seconds a day. Read more in our Performance Center

Return Policy

1 week return policy, given the watch is not worn or damaged

Watch service

Service frequency depends on the model. Typically, an automatic watch should be serviced every 3-4 years. Our watches can be serviced at your local, trusted, watch repair/dealership, or be sent to our Perfomance Center in Gothenburg, Sweden. Service time is individual depending on what needs to be done. You can always contact us by email if you have any questions regarding the performance of your watch.

Use your priorotized email address for service inquiries, found in your watch box.

Always Limited

We pride ourselves on being unique, always striving for new ideas and designs.

Making watches with shapes and lines that have never been seen before is an intriguing process, balancing the fine line between progressive and classic.

Designing an E.C.A. model takes hundreds of work hours and dozens of choices between finished models until we decide that next one. This process is our passion, and therefore, all of our models are limited to a small number of maximum 250 pieces, which means you’ll always be among the lucky few to own one particular model

What is the Exclusive Watch Owners Club?

It’s a membership for E.C.Andersson watch owners, having access to special insider information, previews, perks, and offers by E.C.Andersson Watch Company AB.

From 2017-10-24, Exclusive Watch Owners Club is also a feature on our site, where you register your watch for warranty purposes and authenticity check.

How do I become a member of the Exclusive Watch Owners Club?

By purchasing a watch directly from E.C.Andersson Watch Company, you have the opportunity to become a member. Your membership information is received through a booklet inside the delivered watch box. The registration for warranty must be made by the customer personally.

GDPR (Handling of personal information)

As a customer: We only gather the necessary information such as name and address to make your delivery. The information is entered by yourself when purchasing a product from our store. The personal information is not used in marketing or shared with any outside companies, legal or non legal entities. The information is stored in our closed system for delivery purposes only.

As a E.C.Andersson Watch Owners Club member: If you choose to register your watch you are asked to enter name, email-address, a copy of your receipt and warranty card. These are saved in our closed system to ensure no one is using your watch’s serial number to make fraudulent product copies. The personal information is not used in marketing, unless you have signed up for our newsletter (only your email address is used). The information is not shared with any outside companies, legal or non legal entities.

Watch movements

Always Automatic (mechanical). Calypso Premium is based on a Precision Certified ETA 2824-2. Calypso Sport is based on a hand-regulated 9015. North Sea and North Sea II are based on Seiko NH05.

We only use movements with proven reliability and durability.

What is ETA?

ETA (SA Manufacturer Suisse) is a Swiss movement manufacturer based in Grenchen, Switzerland. They are capable of manufacturing all components of a movement, and are therefore considered a “manufacture d’horlogerie”.

E.C.Andersson uses ETA movement model number 2824-2, which is a mechanical automatic movement, powered by a self-winding rotor. It has a power reserve of 42 hours and is known to be true Swiss workhorse – Reliable, durable and precise. E.C.Andersson Watch Co uses in-house competences and tools to adjust the ETA movements by hand, to ensure best possible accuracy. Read more in our Performance Center.

What is Seiko?

SEIKO is a renowned Japanese watch movement manufacturer, established in 1881. SEIKO have since then been at the forefront of the watch industry with several groundbreaking innovations. Every component of the SEIKO movements is made in-house.

E.C.Andersson uses the SEIKO NH05, a movement known to be extremely durable, thanks to the solid built. The SEIKO NH05 is known to go several years, touching on decades, without service.

What is Miyota?

Miyota is a Japanese brand, which has been making quality watch movements since 1959, owned by Citizen. The Miyota movements enjoys a good reputation among professionals due to their high torque and stable energy distribution.

E.C.Andersson Watch Co. uses movements based on Miyota 9015 in the Calypso Sport, hand-regulated to ensure high accuracy.

Can I buy an E.C.Andersson ( E.C.A ) in physical stores?

From September 2018, you can find E.C.Andersson watches in stores of selected retailers. To keep our stock low and quality high, however, retailers will remain few. Find our retailers Here.

Can I swim with my E.C.Andersson ( E.C.A ) watch?

Yes, you can swim with all watches in our current collection. They are waterproof to minimum 100m depth or deeper, depending on the model. E.C.Andersson watches are made to withstand both salt water and fresh water, warm or cold. Just remember to keep the crown screwed in properly. Every 3-years, a change of protective gaskets are recommended.